Help
Email support@rankiz.online — we reply within two working days.
My steps look wrong or late
Rankiz reads Apple Health's deduplicated daily total, so iPhone + Apple Watch never count twice. Watches and wearables sometimes sync late — yesterday stays provisional until 12:00 so those still count. Check Me → ⚙️ → Apple Health for the last sync and sources, and tap “Sync now”.
I'm not on the board
Turn on Steps for Rankiz in the Health app (Settings → Health → Data Access & Devices → Rankiz) and make sure “… sees my daily steps” is on for your squad.
Who can see my location?
Nobody, unless you start a walk and pick friends to share with. Sharing is off every time a walk starts and ends with the walk. Your route stays on your phone.
Who picked me?
Picks are anonymous — you only see the squad. Answer polls to earn hints (their pet, level, first letter). Never the name.
How do I report or block someone?
On a flame: ••• → Report, or “Stop them picking you” (stays anonymous — we never show you who it was). On a friend: tap their avatar on the board (or their pin on the map), then ••• → Report or Block. Blocking ends their access to you everywhere, including live location.
How do I delete my account?
Me → ⚙️ → Delete account. Everything is deleted and Sign in with Apple is revoked.